Illuminated Lighting Trails is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, make a booking or use our illuminated lighting trail and event lighting services.
Illuminated Lighting Trails is a trading style of Humphries Audio Visual Limited, registered in England and Wales under company number 06595299.
For the purposes of UK data protection law, Humphries Audio Visual Limited is the data controller responsible for the personal information covered by this Privacy Policy.
What Personal Information do we Collect?
We may collect personal information when you contact us, submit an enquiry, request a quotation, make a booking or use our services.
This information may include:
Your name
Company or organisation name
Job title
Email address
Telephone number
Billing address
Event or installation address
Venue or site information
Details about your event or lighting requirements
Quotation and booking information
Payment and transaction information
Information provided within enquiries or correspondence
Records of communications between you and us
We may also collect technical information when you use our website, including your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.
How do we Collect Personal Information?
We may collect personal information directly from you when you:
Complete a contact or enquiry form
Contact us by telephone or email
Request information about our services
Request a quotation
Make a booking
Arrange a site or venue visit
Enquire about an illuminated lighting trail
Use our lighting or event production services
Request installation or technical support
Communicate with us before, during or after an event
We may also receive relevant information from venues, event organisers, contractors, suppliers, referral partners or other organisations involved in delivering a project.
Limited technical information may also be collected automatically when you visit our website.
How do we Use your Personal Information?
We may use your personal information to:
Respond to enquiries
Discuss your lighting trail or event requirements
Prepare and provide quotations
Process and manage bookings
Plan lighting installations
Arrange site or venue visits
Coordinate equipment and services
Arrange delivery, installation and collection
Provide technical support
Communicate with you about your project or event
Process payments and maintain financial records
Manage customer relationships
Improve our services
Operate and improve our website
Maintain website and business security
Comply with legal and regulatory requirements
Establish, exercise or defend legal claims
We only process personal information where we have an appropriate lawful basis for doing so.
What is our Lawful Basis for Processing your Information?
Depending on the circumstances, we may process your personal information because:
It is necessary to take steps at your request before entering into a contract.
It is necessary to perform a contract with you.
We have a legitimate interest in responding to enquiries, managing bookings, providing our services and operating our business.
We need to comply with a legal obligation.
You have given us consent for a particular use of your information.
Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests override those interests.
Where we rely on consent, you can withdraw your consent at any time.
Marketing Communications
We may use your contact details to provide information about our illuminated lighting trails, event lighting and related services where we have a lawful basis to do so.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option provided within a communication.
Who do we Share Personal Information With?
We do not sell your personal information.
Where necessary to operate our business or provide our services, we may share relevant personal information with:
Event venues and site operators
Contractors and subcontractors
Freelance technicians and event professionals
Lighting and equipment suppliers
Event production partners
Delivery and logistics providers
Website hosting and IT providers
Email and communication providers
Payment and accounting providers
Professional advisers
Website analytics providers
Government authorities, regulators or law enforcement agencies where required by law
We only share personal information where there is an appropriate reason to do so.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.
International Data Transfers
Some technology or service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate measures to ensure that the transfer complies with UK data protection law and that appropriate safeguards are used where required.
How Long do we Keep Personal Information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may vary depending on the type of information, our relationship with you and applicable legal, accounting, taxation or regulatory requirements.
Certain information may be retained for longer where reasonably necessary to establish, exercise or defend legal claims.
When personal information is no longer required, we will securely delete, anonymise or dispose of it where appropriate.
How do we Protect your Personal Information?
We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
Access to personal information is restricted to individuals who reasonably require it to carry out their work.
While we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.
Some cookies are strictly necessary for the website to function. Other cookies, including certain analytics or advertising cookies, may require your consent before they are placed on your device.
Where required, you can accept, reject or manage non-essential cookies through the cookie consent options available on our website.
Further information about the cookies used on our website can be found in our Cookie Policy.
Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the relevant privacy policy before providing personal information to another website.
What are your Data Protection Rights?
Depending on the circumstances, UK data protection law may give you the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we process your information
Object to certain types of processing
Object to the use of your information for direct marketing
Request the transfer of certain personal information to you or another organisation
Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exemptions.
To exercise any of your data protection rights, please contact us using the details below.
How can you Request Access to your Personal Information?
You can contact us if you would like to know what personal information we hold about you.
We may need to verify your identity before providing personal information to help prevent unauthorised disclosure.
We will respond to valid requests within the timeframe required by applicable data protection legislation.
How to Contact Us
If you have questions about this Privacy Policy, how we process your personal information or your data protection rights, please contact:
Illuminated Lighting Trails
A trading style of Humphries Audio Visual Limited
Company Number: 06595299
How to Make a Complaint
If you have concerns about how we process your personal information, please contact us first so we can investigate the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.